American’s cultural habits and consumer access to information have drastically changed our industry. With 67 percent of Americans owning a smartphone in 2014, our access to technology has blurred the lines between physical and online experiences, while providing people with multiple touch points to health care providers. At Baylor Scott & White Health, we continue to evolve to manage the health and wellness of populations. We have transformed care delivery to be customer-centered as we take on the responsibility of keeping healthy those populations who may not be our patients, but who are our customers. In 2020, we’ll define quality as how we’ve helped a customer meet their health goals. Through technology, we enable our customers to be active, informed participants in pursuit of their own health. Learn more about our advanced information technology system.